Account and Data Deletion Request
Developer: Codexters
If you no longer wish to use our applications and want your account and associated personal data permanently deleted from our servers, please follow the instructions below.
How to Request Data Deletion
Method 1: Email Request (Recommended)
If you no longer have the app installed, or prefer manual processing, you can request deletion via email:
- Send an email to apps@codexters.io from the exact email address associated with your account.
- Use the subject line: "Account Deletion Request".
- In the body of the email, please include the name of the app you used.
Method 2: In-App Deletion
- Open the app and log into your account.
- Navigate to the Settings or Profile screen.
- Tap the "Delete Account" button and follow the confirmation prompts.
What Data gets Deleted?
Upon receiving and verifying your request, we will permanently delete the following data from our active cloud databases (such as Supabase):
- Your account credentials (email address and secure password hash).
- Your profile information (including linked third-party usernames).
- Any user-generated data you synced to our servers, such as friend lists or saved form preferences.
What Data is Kept? (Data Retention)
We may retain certain non-identifying data strictly for administrative, legal, or security purposes:
- Anonymized Analytics: Generic crash logs, performance metrics, and aggregated usage statistics that cannot be traced back to your identity are kept indefinitely to help us improve the app.
- Transaction Records: If you made any in-app purchases or subscriptions, basic, anonymized receipt data is retained for up to 7 years to comply with tax and financial accounting laws.
Processing Time
In-app deletions are typically processed immediately. For email requests, we will process your data deletion within 14 to 30 days of receiving your email. We will send a final confirmation reply once the deletion is complete.